Do I need to set up an account to place an order?

You can shop at Ola Swimwear without creating an account, but creating an account is quick and simple and enables you to place orders at the click of a button.

 

I've forgotten my password. What should I do?

If you have forgotten your password, click here to change it or follow the 'FORGOTTEN PASSWORD' instructions on the log in page. For security reasons we are unable to send your password directly via email.

 

Which size should I choose?

You can click on the size guide tab in each product listings page to find out the measurements of each swimwear type to determine your correct size.

 

How do I know if an item is in stock?

All items displayed are in stock, check the colour and size from option boxes on the product page to find out which colour and sizes are available. Colours and sizes that are not available, will be not appear for selection. 

 

I have seen an item on the website and now it no longer appears. Do you restock your items?

Some of our styles/colors are more popular and sell out faster. We will make sure to update stock at our best ability for your convenience. Keep checking! You can also e-mail us with the style and color you are interested in and we can check if we still have stock. Please email orders@olaswimwear.com

 

What payment methods does Ola Swimwear accept?

We accept all major credit and debit cards, currently at this time we do not accept Paypal (this will become available soon).

 

Is it safe to use my credit card online at Ola Swimwear?

At Ola Swimwear, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information. All orders are processed through a secure checkout system provided our payment gateway. Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment services are secure and are handled by 2Checkout who hold the highest level of PCIDSS accreditation. Please visit https://www.2checkout.com/ for more information. 

 

Which countries do you ship to?

We ship worldwide and all fees are calculated automatically during the checkout procedure.

 

Does Ola Swimwear ship to multiple addresses?

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For any special requests, contact customercare@olaswimwear.com

 

How soon can I get my order?

Once an order is processed delivery should be with you within 3-7 working days. When your order is shipped, an email is sent to you containing a tracking number. If you did not receive this email, please email orders@olaswimwear.com

 

What if the item I receive is damaged or faulty?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at returns@olaswimwear.com so we can urgently review the matter for you!

 

Will I have to pay for duties and taxes on top of my order?

Ola Swimwear unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions.

 

What size should I order?

We have created a sizing guide, which can be seen on each product under the 'sizing' tab. For further enquiries please email us at customercare@olaswimwear.com and we can assist you further.

 

Do you have any tips to care for my Ola Swimwear suit?

Once you have a Ola Swimwear suit, you have to take extra care of it. To do so, hand wash in cold water and use a mild detergent. No bleach. Lay flat in shade to dry. Try to avoid oils and tinted sunscreen as these products may stain your piece.

 

If there are any questions that are not answered on this page, please contact customercare@olaswimwear.com.